Limira – Privacy Policy

Last updated: November 19, 2025

This Privacy Policy explains how Limira ("we", "us", "our") collects, processes, stores, and protects your personal data ("you", "user") when you use our services. By using the app, you agree to the practices described in this Privacy Policy.

1. Data We Collect

1.1. Account Information

When you sign in using Google or Apple, we may collect:

  • First and last name
  • Email address
  • User identifiers provided by the authentication provider

1.2. Profile Information

  • Username
  • Preferences selected during onboarding (including the option to choose a religion or select "no religion")

1.3. User Content

  • Chat messages
  • Soul Letter content
  • Any other information you voluntarily share

These may include emotional, spiritual, religious, or sensitive information. Such data is processed solely to provide the service.

1.4. Payment Information

Premium subscriptions are managed through the Apple App Store. All payment transactions are handled by Apple. We do not access or store your credit card or payment details.

1.5. Device and Usage Data

  • Device model and operating system
  • IP address
  • Language preferences
  • Crash reports
  • App usage statistics

This data is used to improve the app, fix issues, and ensure security.

2. Purposes of Processing

We process personal data for the following purposes:

  • To provide, improve, and personalize the service
  • To enable the AI-supported chat experience
  • To generate the weekly Soul Letter
  • To manage premium subscriptions
  • To detect and fix technical issues
  • To provide user support
  • To send notifications and reminders (can be disabled in settings)

Note: Emotional, spiritual, religious, or sensitive information is never used for advertising or marketing purposes.

3. Data Sharing

3.1. Message Content

User message content is never shared with third parties, sold, or used for advertising or marketing purposes under any circumstances. Message content is processed by us solely to provide the service, perform sentiment analysis, and generate weekly letters, and is stored securely.

3.2. Advertising Companies

Limira does not share user data with third-party advertising companies.

3.3. Service Providers

We may share data only with:

  • Server and infrastructure providers
  • Apple's App Store payment system
  • Analytics and crash-reporting tools

Only the minimum necessary data is shared to operate the service.

3.4. Legal Requirements

We may disclose data if required by law or lawful requests from authorities.

4. Marketing Communications

We may occasionally send emails about updates, new features, or announcements. You may opt out at any time using the unsubscribe link included in these emails.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your account and personal data.
  • Opt-out: Unsubscribe from marketing communications.

For all requests, contact us at: support@limira.app

6. Data Retention

  • Your data is retained as long as your account remains active.
  • Chat content is stored as your in-app message history and may be deleted by you at any time.
  • If you delete your account, all personal data will be permanently removed within a reasonable period.

7. Security

We use industry-standard security measures to protect your data. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Limira is intended for users aged 13 and above. We do not knowingly collect personal data from children under 13.

Users aged 13–17 should review the Privacy Policy and Terms of Use together with a parent or legal guardian. In some jurisdictions, parental consent may be required for individuals in this age group.

Limira is not responsible for false declarations of age by users.

If you believe we may have unintentionally collected personal data from your child, please contact us at support@limira.app. Upon verification, we will disable the account and delete the associated data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective immediately once posted on this page. We may make updates without prior notice.

We encourage you to review this page periodically to stay informed about our privacy practices.

10. Contact

For all privacy questions, requests, or concerns, contact us at:

📩 support@limira.app